4 ms·

As far as I know, Apple DOES acknowledge the two year guarantee under European law, it just ADDITIONALLY has its own 1 year guarantee with different conditions.

by Luc 14y ago

As far as I know, Apple DOES acknowledge the two year guarantee under European law, it just ADDITIONALLY has its own 1 year guarantee with different conditions. Here, for example, is the Apple page for the Dutch market detailing the different guarantees (in Dutch): http://www.apple.com/nl/legal/statutory-warranty/ http://www.apple.com/nl/legal/statutory-warranty/ It seems then that the issue is about communication, not about actually offering a lesser guarantee and ignoring EU law.

fesja 14y ago
Not really, Apple is not obeying European law. Looking at the UK warranty page: http://www.apple.com/uk/legal/statutory-warranty/ http://www.apple.com/uk/legal/statutory-warranty/ They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). They say that the EU law says: "Defects present when customer takes delivery". But that's very open and misleading. If I hard drive breaks on the 15th month, is my fault or Apple's? If the battery drains too quickly? If the screen starts doing faulty things? The European law is very clear, if something breaks within the first 2 years because of a factory/design problem, it's Apple fault. They have enough margin not to be cheap about that and making European customers angry.
- Luc 14y ago
  > They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). That's simply not true. > They say that the EU law says: "Defects present when customer takes delivery". And that's what EU law says, although several countries have gone further in their local implementation of it. > If I hard drive breaks on the 15th month, is my fault or Apple's? If the battery drains too quickly? If the screen starts doing faulty things? Apple's if it breaks during normal use, yours if it's due to abnormal use. > They have enough margin not to be cheap about that and making European customers angry. What you mean is that some wrongly informed people are angry after reading some biased press articles and are taking sides in a supposed 'Apple VS EU' battle - the big mean corporation against the little consumer. If you ever have this problem, take it to small claims court and it will get sorted in no time. Caveat emptor.
  - thatjoshguy 14y ago
    > take it to small claims court and it will get sorted in no time Hope you're not under the impression that Apple will just 'cave in' and fix it out of court to minimise hassel. Check out http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/ http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-i... > If Apple could have replaced my logic board at no cost to themselves, then why in the hell did they drag this out for so long, and why did they send two people to court to try and make sure that I got absolutely nothing? Friends, this is a question I have been asking myself for three months, and it is a question that I do not have the answer to.
    - Luc 14y ago
      That's apples versus oranges. We're talking about the 2 year EU consumer protection law, in which case they will cave in or get a judgement against. No need to count on them settling out of court.
riffraff 14y ago
the issue _is_ of communication: apple will tell you "you have one year of apple warranty, and you may buy another one", when by law they are required to say "you have two years of full warranty (oh and by the way we give you this extra one year warranty)". For references, consider this page: http://store.apple.com/it/browse/home/shop_mac/family/imac/select http://store.apple.com/it/browse/home/shop_mac/family/imac/s... Which states: "iMac include 90 giorni di assistenza telefonica gratuita e garanzia limitata di un anno" meaning: "iMac includes 90 days of free telephone assistance and a limited one year warranty" This basically means that a less than extremely savvy customer will buy either a longer warranty, or not claim a warranty after a year because he thinks it's expired. This is actively Evil.
- davidw 14y ago
  > This is actively Evil. Yeah, I was kind of expecting a horror story along the lines of the Youtube lawsuit, or something like that, but I think Apple is pretty clearly in the wrong. The law may or may not be a good one, but it's pretty clear.

by Luc 14y ago

fesja 14y ago

Not really, Apple is not obeying European law. Looking at the UK warranty page: http://www.apple.com/uk/legal/statutory-warranty/ http://www.apple.com/uk/legal/statutory-warranty/ They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). They say that the EU law says: "Defects present when customer takes delivery". But that's very open and misleading. If I hard drive breaks on the 15th month, is my fault or Apple's? If the battery drains too quickly? If the screen starts doing faulty things? The European law is very clear, if something breaks within the first 2 years because of a factory/design problem, it's Apple fault. They have enough margin not to be cheap about that and making European customers angry.

Luc 14y ago
> They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). That's simply not true. > They say that the EU law says: "Defects present when customer takes delivery". And that's what EU law says, although several countries have gone further in their local implementation of it. > If I hard drive breaks on the 15th month, is my fault or Apple's? If the battery drains too quickly? If the screen starts doing faulty things? Apple's if it breaks during normal use, yours if it's due to abnormal use. > They have enough margin not to be cheap about that and making European customers angry. What you mean is that some wrongly informed people are angry after reading some biased press articles and are taking sides in a supposed 'Apple VS EU' battle - the big mean corporation against the little consumer. If you ever have this problem, take it to small claims court and it will get sorted in no time. Caveat emptor.
- thatjoshguy 14y ago
  > take it to small claims court and it will get sorted in no time Hope you're not under the impression that Apple will just 'cave in' and fix it out of court to minimise hassel. Check out http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/ http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-i... > If Apple could have replaced my logic board at no cost to themselves, then why in the hell did they drag this out for so long, and why did they send two people to court to try and make sure that I got absolutely nothing? Friends, this is a question I have been asking myself for three months, and it is a question that I do not have the answer to.
  - Luc 14y ago
    That's apples versus oranges. We're talking about the 2 year EU consumer protection law, in which case they will cave in or get a judgement against. No need to count on them settling out of court.

riffraff 14y ago

the issue _is_ of communication: apple will tell you "you have one year of apple warranty, and you may buy another one", when by law they are required to say "you have two years of full warranty (oh and by the way we give you this extra one year warranty)". For references, consider this page: http://store.apple.com/it/browse/home/shop_mac/family/imac/select http://store.apple.com/it/browse/home/shop_mac/family/imac/s... Which states: "iMac include 90 giorni di assistenza telefonica gratuita e garanzia limitata di un anno" meaning: "iMac includes 90 days of free telephone assistance and a limited one year warranty" This basically means that a less than extremely savvy customer will buy either a longer warranty, or not claim a warranty after a year because he thinks it's expired. This is actively Evil.

davidw 14y ago
> This is actively Evil. Yeah, I was kind of expecting a horror story along the lines of the Youtube lawsuit, or something like that, but I think Apple is pretty clearly in the wrong. The law may or may not be a good one, but it's pretty clear.