5 ms·

I'm a customer with these guys. The problem started on the 21st of June, the only transactions on my account are small ATM withdrawals. No card payments or more

I'm a customer with these guys. The problem started on the 21st of June, the only transactions on my account are small ATM withdrawals. No card payments or more importantly no salary! Tried to pay the rent. Didn't work. Tried to pay the phone, didn't work, broadband? Nope didn't work either. From what I understand its some old mainframe-ish style legacy infrastructure that broke down. Ulster bank downsized anyone who was working in that area a year ago and shipped it all out of the country.

luxpir 14y ago
The Register had some decent coverage of what went wrong [1]. If this does prove to be the root cause, it just highlights the costs of cutting costs irresponsibly. For customers, as has been said elsewhere, second bank accounts and cash buffers can be cheap insurance against the incompetence of others. [1] http://www.theregister.co.uk/2012/06/28/rbs_job_cuts_and_offshoring_software_glitch/ http://www.theregister.co.uk/2012/06/28/rbs_job_cuts_and_off...
- pasbesoin 14y ago
  Boy, some of that described experience is pretty familiar.