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The stupidest thing about the Apple Card is how broken their customer service systems are due to a combo of Goldman never issuing a card before, and the tight i
by xp84 2y ago
The stupidest thing about the Apple Card is how broken their customer service systems are due to a combo of Goldman never issuing a card before, and the tight integration with Apple for account management.
Primary example of this is there is no way to update your email address with the bank. It's your Apple ID and can't change. How do I know this? I changed my Apple ID several years ago, but my credit card comms still come to the old address, and no matter how many times I contact either bank or Apple support, they have no power to fix this. The bank has zero access to edit my information at all, and Apple just sends me in idiotic circles like logging out and into my devices, deleting all other contact emails from my Apple account, etc.
- runjake 2y ago> there is no way to update your email address with the bank. It's your Apple ID and can't change. These articles worked for me? Update your Apple Card account information (including email address): https://support.apple.com/en-us/102512 https://support.apple.com/en-us/102512 Change your Apple Account primary email address: https://support.apple.com/en-us/109353 https://support.apple.com/en-us/109353
- xp84 2y agoThat's just the thing: I changed my Apple Account primary email following the instructions in your second link (which is where your first link links to for "email"). I even purged the old email completely so that it's not even an 'alternate' email anymore (which I shouldn't have had to do, and which made things difficult for me in other areas, but was Apple's only idea). Only Apple Card didn't get the memo and there's no way to poke them to make them update.