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I love the fact that one of the customers used T-Mobile’s own Terms and Conditions to refute the notion that prices could be increased, regardless of the langua
by thimabi 2y ago
I love the fact that one of the customers used T-Mobile’s own Terms and Conditions to refute the notion that prices could be increased, regardless of the language in the FAQ.
As the article reports, this is what the terms valid at the time said: “If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge ('Recurring Charge') for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan.”
That’s a pretty massive screw-up on the part of T-Mobile’s legal department. I sure hope this helps the affected customers.