You do not need to say precisely 76%. Nobody is going to complain if you spend less resources to get a less strict upper bound like 80%. Hell, you can make it e

You do not need to say precisely 76%. Nobody is going to complain if you spend less resources to get a less strict upper bound like 80%. Hell, you can make it easy for yourself and just say 100%; costs nothing and guaranteed to not understate the customer impact. The problem is deceptively implying less customer impact. But no company will deliberately overstate the customer impact, think of what it would do to their bottom lines. They much prefer spending a bunch of money to minimize overstating. Exactly. If only they were allowed to understate customer impact then they could harvest even more of that reputational arbitrage is not a very compelling justification.