> Hackers ... sent emails to patrons by exploiting a 3rd party helpdesk system. Disingenuous or what? Hackers sent emails by exploiting IA's failure to secure

> Hackers ... sent emails to patrons by exploiting a 3rd party helpdesk system. Disingenuous or what? Hackers sent emails by exploiting IA's failure to secure its access to that helpdesk system.