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Can you? While Amazon support is one of the better ones, you are still asking for an hour or two of time from a support guy who has no idea about your usecases
by torginus 2y ago
Can you? While Amazon support is one of the better ones, you are still asking for an hour or two of time from a support guy who has no idea about your usecases or internal systems.
They usually tend to be genuinely helpful but are a far cry from solving your issues themselves.
- vishnugupta 2y agoGiven that AWS has been around for nearly two decades they have probably encountered and have a workaround/fix for 99.99% of the use cases. Of course there’s a minuscule possibility of you having a new use case. But is that good enough reason to build your infrastructure? That is a business call you need to make.
- fxtentacle 2y agoThe problem is that if you're a regular-sized company, you will never reach any support person with experience inside AWS ;) And paying for Enterprise-grade support at a medium to small scale is probably more expensive than just hiring 1 skilled operator. And in the latter case, it then doesn't matter anymore if the problem takes 1 hour our 10 hours because your employee can take as much time as needed.