This is really just a view into technological companies losing sight from the customer view. Even though the new design is probably meant to be a much better pr

This is really just a view into technological companies losing sight from the customer view. Even though the new design is probably meant to be a much better product, newer isn't always better. No matter how much more valuable the new design might be, sometimes the simple change in UI is too much of a hurdle for people and that enough, is something to consider before forcing updates. 37signal's Jason Fried wrote a good article on the topic: http://www.inc.com/magazine/201205/jason-fried/you-can-lead-a-customer-to-an-upgrade.html http://www.inc.com/magazine/201205/jason-fried/you-can-lead-...