Everyone, including the most competent, makes mistakes though. If single small mistakes have disastrous consequences, the system is probably too brittle. Appro

Everyone, including the most competent, makes mistakes though. If single small mistakes have disastrous consequences, the system is probably too brittle. Approaching it from a blameless angle gives you a better chance of fixing it, as people will cooperate to fix the issue rather than be busy not getting fired You can still identify and fire/relocate/retrain incompetent people, but that is better done as a continuous thing than as a response to a mishap