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I get it but if you’re a solo founder without VC backing, completely free accounts are really difficult to support. Free users can create a lot of support tick
by itake 2y ago
I get it but if you’re a solo founder without VC backing, completely free accounts are really difficult to support.
Free users can create a lot of support tickets. This could be good or bad.
Free users may never convert to paying, which isn’t ideal for bootstrapped ML business with expensive cloud costs.
- Brajeshwar 2y agoTry Community Support (Forum/Discord/Slack, etc) for the free tier. Support Tickets/Email for Premium.
- itake 2y agoCreating features and fixing bugs based on Support feedback (Community Support or otherwise) may result in an amazing experience for the free tier, but not-as-good-as-it could be for your paid subscribers.
- adamaskun 2y agoWow, this really opened my eyes! I hadn’t thought about it from that perspective. hank you so much for helping me see that! I will completely remove subscription, change pricing model to credits, pay as you go.
- xiaoyu2006 2y agoI think it's better to continue give some free credits for new sign-ups.
- adamaskun 2y agoI have to redo logic for credits system, so might take a time, how many credits you suggest would be helpful to test is properly?