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The problem with rising prices is that some of the customers might have evaluated feasibility of your service based on price, and now that you rise it they migh
by Vitaly 14y ago
The problem with rising prices is that some of the customers might have evaluated feasibility of your service based on price, and now that you rise it they might have to move elsewhere, with a substantial re-integration cost.
I think it is totally OK for grandfathered accounts to lack the newest and greatest features as a means to encourage upgrade but holding on support is definitely not OK.
- jusben1369 14y agoI think that's a fair argument Vitaly. Two thoughts. One, if the service has gotten better has their been real cost savings or revenue improvements from using it? Two, if the answer is no, then maybe you will have to change. I like giving someone 30 - 100 days (depends on how hard it is to make a change) so at least the only cost then is the one on your side.