What ends up happening is people go to each other to find their answers. No idea if a genAI workflow would be helpful at all, since the information is hidden in

What ends up happening is people go to each other to find their answers. No idea if a genAI workflow would be helpful at all, since the information is hidden in 1-1 chats and people's brains. Where I see genAI fitting in - providing an incentive for teams to keep their docs up to date. Similar to how SEO was a driver for webmasters to clean up their info architecture. If I know that people are going to be chatting w/ an AI instead of bugging my team, I could justify more investment in documentation.