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To put into perspective how awful this problem actually is, I signed up for planet fitness 100% online. I went to the gym and well, it sucked. So then I want t
by consteval 2y ago
To put into perspective how awful this problem actually is, I signed up for planet fitness 100% online.
I went to the gym and well, it sucked. So then I want to cancel.
Okay I go to the front desk. Can I cancel? No. They tell me to read the website.
Okay I go to the website. It says "well... this varies gym to gym".
Okay I call my gym "... yeah we can't cancel, you have to send a formal letter to HQ"
A letter? Really?
As a matter of coincidence, my card gets lost, stolen, and used. So I cancel.
Finally, I think, it's over.
No, I still get charges on my bank account from planet fitness. So I wrote a letter, mailed it, and then like 6 weeks later (so... another payment later) it's cancelled.
Keep in mind I signed up online, on my iPhone.
- dqv 2y agoFor future reference, if any company does still require this sort of byzantine process and you want a quick resolution, the magic words "Certified Mail" strike fear into 99% of companies and will get them to act in days upon receipt rather than months. Even a company-appointed arbiter will respect the USPS certification stamp.