To whom is this "unfair"? A business has a legitimate interest in preventing customers from taking advantage of bulk discounts (committing to a long term of ser

To whom is this "unfair"? A business has a legitimate interest in preventing customers from taking advantage of bulk discounts (committing to a long term of service in exchange for lower prices), and customers have a legitimate interest in opting to discontinue a service that is no longer needed. Where to draw that line does not seem cut and dry to me. What is the specific nature of the "deception" -- what claim was made, and how is it not being honored? Don't get me wrong -- I've been bit by this and I hate it and I think Lina Khan has done wonders for antitrust enforcement and I wish that she would take it even further, but the proper body to address this is Congress, through legislation rather than regulation.