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> Early Amazon was pro-customer in a way that I think most people have forgotten. I think this is why I'm still such a loyal customer, and use Amazon for so ma
by kelnos 2y ago
> Early Amazon was pro-customer in a way that I think most people have forgotten.
I think this is why I'm still such a loyal customer, and use Amazon for so many purchases. Intellectually I know that Amazon does super crappy things, both to their workers and around their website and sales. But I've been a Prime member since it was first offered, nearly 20 years now, and I still fondly remember when Amazon's customer service was pretty much better than anyone else's out there. It was actually delightful to interact with their customer service, which was (and is) so rare.
- cortesoft 2y agoInterestingly, I actually still have only had great experiences with Amazon customer service. I have a feeling that is entirely due to how much my family continues to spend with them, though. It is pretty well known that their customer service response to things varies with how much your spend.
- slumberlust 2y agoThe customer service is a margins game, and you are correct that they ratio spend to returns to track those margins per account. The service degradation is in terms of search no longer being useful, promoted/ad brands everywhere, popup 'businesses' with co-mingled inventory, fake reviews, just general lack of trust earning. Amazon used to be THE place to get the cheapest option too, but that is rarely the case these days.