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You don't have to be snarky. I have never experienced a service I couldn't cancel online. I didnt realize it was a problem. And yes, the government attempts to
by Eumenes 2y ago
You don't have to be snarky. I have never experienced a service I couldn't cancel online. I didnt realize it was a problem. And yes, the government attempts to solve imaginary problems everyday.
- consteval 2y agoTo put into perspective how awful this problem actually is, I signed up for planet fitness 100% online. I went to the gym and well, it sucked. So then I want to cancel. Okay I go to the front desk. Can I cancel? No. They tell me to read the website. Okay I go to the website. It says "well... this varies gym to gym". Okay I call my gym "... yeah we can't cancel, you have to send a formal letter to HQ" A letter? Really? As a matter of coincidence, my card gets lost, stolen, and used. So I cancel. Finally, I think, it's over. No, I still get charges on my bank account from planet fitness. So I wrote a letter, mailed it, and then like 6 weeks later (so... another payment later) it's cancelled. Keep in mind I signed up online, on my iPhone.
- dqv 2y agoFor future reference, if any company does still require this sort of byzantine process and you want a quick resolution, the magic words "Certified Mail" strike fear into 99% of companies and will get them to act in days upon receipt rather than months. Even a company-appointed arbiter will respect the USPS certification stamp.