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At least they didn't make you make a phone call and have a rep try to prevent you from doing so for an hour (looking at you NYT).

ClarityJones 2y ago
The phone rep is almost easier, because all they can do is withhold their confirmation. So, I told the Sirius guy who I was and that they were no longer authorized to charge my card, hung up, and wrote a note in my files. Sirius charged me again, and I submitted a chargeback. Quick and easy.
- Twirrim 2y ago
  Sirius were obnoxious when I didn't convert from free to paid, on a service I wasn't using. The number of times I got phone calls and emails from them ended up with me repeating to them that their behaviour was guaranteeing I would never use them, and would tell friends not to either.
- nijave 2y ago
  Unless you're on hold >1 hour since they have no one staffing the call center. Even worse when their crappy VOIP software insta hangs up when you're up in the queue and you get kicked to the back to wait longer.
kemitche 2y ago
NYT has had click to cancel for a few years at this point. Were they later than they should be? Yes. Are they bad now? No.
- ProfessorLayton 2y ago
  I don't know how NYT has been handling cancellations in other states, but California has required companies to allow cancellations in the same form as sign ups for a few years (Sign up online requires the ability to cancel online too).
- tuatoru 2y ago
  Not bad now? Yeah, right. They're still barely complying with the law. I hope this new law comes with domain cancellation and registration blocking penalties.
janalsncm 2y ago
AAA also makes you cancel over the phone during business hours.
slumberlust 2y ago
I was on phone support for a SaaS based company that did something similar. Massive pricing restructuring increasing 90% of accounts bill and they made you call in and wait on hold to cancel. This was 10 years ago, but the ruling is a welcome pro-consumer addition.

ClarityJones 2y ago

The phone rep is almost easier, because all they can do is withhold their confirmation. So, I told the Sirius guy who I was and that they were no longer authorized to charge my card, hung up, and wrote a note in my files. Sirius charged me again, and I submitted a chargeback. Quick and easy.

Twirrim 2y ago
Sirius were obnoxious when I didn't convert from free to paid, on a service I wasn't using. The number of times I got phone calls and emails from them ended up with me repeating to them that their behaviour was guaranteeing I would never use them, and would tell friends not to either.
nijave 2y ago
Unless you're on hold >1 hour since they have no one staffing the call center. Even worse when their crappy VOIP software insta hangs up when you're up in the queue and you get kicked to the back to wait longer.

kemitche 2y ago

NYT has had click to cancel for a few years at this point. Were they later than they should be? Yes. Are they bad now? No.

ProfessorLayton 2y ago
I don't know how NYT has been handling cancellations in other states, but California has required companies to allow cancellations in the same form as sign ups for a few years (Sign up online requires the ability to cancel online too).
tuatoru 2y ago
Not bad now? Yeah, right. They're still barely complying with the law. I hope this new law comes with domain cancellation and registration blocking penalties.

janalsncm 2y ago

AAA also makes you cancel over the phone during business hours.

slumberlust 2y ago

I was on phone support for a SaaS based company that did something similar. Massive pricing restructuring increasing 90% of accounts bill and they made you call in and wait on hold to cancel. This was 10 years ago, but the ruling is a welcome pro-consumer addition.