> The maintenance workers are union and can’t get fired, so they work at a leisurely pace. The admin are union and can’t get fired so their office is a mess and

> The maintenance workers are union and can’t get fired, so they work at a leisurely pace. The admin are union and can’t get fired so their office is a mess and they respond slowly. The story you linked has little to do with unions. Are unions really the issue? I've seen a lot of buildings where repairs didn't get done. Their maintenance and admin staff weren't public employees or unionized. They were just regular people. A mix of jaded, bigoted, disorganized, and lazy people (and some kind ones!) without anything making them be better, because there's rarely any consequences for mistreating the poor. Bad behaviour left unchecked becomes the norm, especially when it saves a buck.