It wasn't just me then. Once it got to the point where the author was just quoting the employees repeatedly, I started to suspect there wouldn't be a real point

It wasn't just me then. Once it got to the point where the author was just quoting the employees repeatedly, I started to suspect there wouldn't be a real point drawn. I suppose you'll walk away with however you felt coming into the article: this is either a really cool or a really terrible thing.