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You're not addressing the issue of triage also being an interruption.
by Kinrany 2y ago
You're not addressing the issue of triage also being an interruption.
- jph 2y agoA triage queue can include how/when to do triage. As a specific example, set 60 minutes each Friday to sift through bug reports together. Small teams with good customers can reply honestly with "Thank you for your bug report. We're tracking it now at $URL. We expect to look at it after we've shipped $FEATURE. If we've misunderstood the urgency or severity please call us directly at $PHONE."