This vulnerability in ZD appears to be made worse by ZD's Suspended/Spam feature. There is no indication in the spam queue that there is someone CC'd on the ema

This vulnerability in ZD appears to be made worse by ZD's Suspended/Spam feature. There is no indication in the spam queue that there is someone CC'd on the email. So an agent may see a ticket from their customer and approve it. Even when you then view the ticket, there is still no indication there is a CC'd third party unless you 'View original' on the email.