That’s what I tried, but there was an issue with another account, not under my name, sharing my email for some reason. I got stuck in a loop of customer servic

That’s what I tried, but there was an issue with another account, not under my name, sharing my email for some reason. I got stuck in a loop of customer service reps escalating, saying no, having to reopen, and generally not solving the issue. After about a year of receiving someone else’s account emails, and trying to get it corrected, I realized that I didn’t want them anywhere near my money and escalated to the regulators. When I tried to close my account they refused since there was still an account (not mine) associated with my email. Thanks for letting me know about the close account button. I already knew there was a happy path, I was pointing out that PayPal doesn’t have a good customer facing process for issues that can’t be solved normally.