If tickets are filed by customers and closing them means I solved the issue for the customer thereby making them happy, being a better ticket closer totally add

If tickets are filed by customers and closing them means I solved the issue for the customer thereby making them happy, being a better ticket closer totally adds significant value. It’s the difference between “my ticket was solved satisfactorily in 10 minutes, excellent support” and “it’s been weeks without a reply because there are 500 tickets in the queue and nobody gives a crap”.