While not exactly the same wording, this was my also first thought. There have been two places that I remember where arrogance of the esoterati drive two feedb

While not exactly the same wording, this was my also first thought. There have been two places that I remember where arrogance of the esoterati drive two feedback cycles: 1. People leave after seeking help for an issue they believed needed the input of masters. 2. Because of gruff treatment, the masters receive complaints and indignation, triggering a backfire effect feedback loop, often under the guise of said masters not wanting to be overwhelmed by common problems and issues. There is a few practical things that can help with this (clear guides to point to, etc.), but the missing element is kindness / non-judgmental responsiveness.