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You don’t get to be high performing if you’re just closing tickets. High performers add significant value and provide real impact.
by goalieca 2y ago
You don’t get to be high performing if you’re just closing tickets. High performers add significant value and provide real impact.
- loloquwowndueo 2y agoIf tickets are filed by customers and closing them means I solved the issue for the customer thereby making them happy, being a better ticket closer totally adds significant value. It’s the difference between “my ticket was solved satisfactorily in 10 minutes, excellent support” and “it’s been weeks without a reply because there are 500 tickets in the queue and nobody gives a crap”.