To me, the issue isn't of 'reviews' as some abstract form of human expression (which surely would reflect the good and bad of humanity as the author states), bu

To me, the issue isn't of 'reviews' as some abstract form of human expression (which surely would reflect the good and bad of humanity as the author states), but that Apple's specific implementation of reviews offers no chance for app developers to offer any customer service. A person who complains, but then has their complaint heard and acted upon often becomes a star customer and evangelist for a service. I've often thought that if Apple offered a separate "Report an Issue" or "Tell the Developer Something Broke" button they'd help both sides of the equation out as well as improve their overall happiness.