3 ms·
Similar story with customer service on the railway in the UK. Too common now is for them to wash their hands of the customers, or just tell you to pay and hopef
by switch007 2y ago
Similar story with customer service on the railway in the UK. Too common now is for them to wash their hands of the customers, or just tell you to pay and hopefully reclaim. Nobody has authority to spend money.
They have almost brainwashed the public that no event is ever the railway's responsibility to deal with just because they aren't the root cause.
The are enough laws and contractual provisions to help the customer but they are being blatantly ignored, and the government is allowing it for cost saving purposes.
- wanderingmind 2y agoYes this is the best course. Pay with credit card and then charge the hell back of everything for the entire vacation or trip.
- traceroute66 2y ago> Too common now is for them to wash their hands of the customers "common now ?" - I don't recall there ever being a time when UK railways gave a shit about their customers. :) British Airways however .... now that is an organisation that has fallen from grace. They used to care for customers. But after recent C-suites (Cruz, Walsh etc.) they've turned into a real horror show. Commiting to an over-ambitious schedule just to keep their precious slots at Heathrow, meanwhile everything else gets cost-cut beyond recognition.
- switch007 2y agoI was particularly thinking of the open access operators such as Grand Central and Lumo who think they have zero responsibility for passengers and that getting you to your destination is a nice-to-have Train service was never amazing but has genuinely been getting worse through reduced staff and reduced empowerment of them
- fakedang 2y agoI remember once paying the premium to travel British Airways non-stop from Asia to London. Nowadays I'd rather do the Abu Dhabi/Dubai/Doha layover (at a lower airfare too).