That’s hardly the “bigger picture”. Few if any are born an asshole, most are jaded and warped due to external factors. Additionally, literally every person has

That’s hardly the “bigger picture”. Few if any are born an asshole, most are jaded and warped due to external factors. Additionally, literally every person has a moment when others would view them as assholes. Attempting to hide away the minutia as something akin to “haters gonna hate” ironically misses the bigger picture. If you think “random external factors” like price have no bearing on customer-employee relations than I urge you to take a marketing course. There is so much information our brains use both consciously and unconsciously that decide what we do in a given situation.