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I battled this. Turns out the key was to get the CFPB involved. Within a few weeks I received a letter of explanation from their legal department and my account

I battled this. Turns out the key was to get the CFPB involved. Within a few weeks I received a letter of explanation from their legal department and my account was deleted. Companies hate getting a letter from regulatory agencies because it frequently has to be dealt with in part by legal, which is an expensive department to clog. Edit: I see you are in Europe. So the above doesn’t directly apply, although there may be a regulatory agency that is equivalent that you can gripe to.

Symbiote 2y ago
The option "Close Account" is halfway down the page under "Settings". So just a single press to find it after logging in. (EU here.)
- OJFord 2y ago
  Been there, tried that. You must first provide photo ID, name, address, phone number - all sorts of data not presently on the account - in order to verify identity to delete the account. And then of course they'll retain it all under the guise of financial regulation (legitimately) and probably sell it (scummily).
- dghlsakjg 2y ago
  That’s what I tried, but there was an issue with another account, not under my name, sharing my email for some reason. I got stuck in a loop of customer service reps escalating, saying no, having to reopen, and generally not solving the issue. After about a year of receiving someone else’s account emails, and trying to get it corrected, I realized that I didn’t want them anywhere near my money and escalated to the regulators. When I tried to close my account they refused since there was still an account (not mine) associated with my email. Thanks for letting me know about the close account button. I already knew there was a happy path, I was pointing out that PayPal doesn’t have a good customer facing process for issues that can’t be solved normally.