A reasonable argument can be made that responding to reviews has helped improve yelp. While some slice of humanity exhibit those article mentioned qualities, t

A reasonable argument can be made that responding to reviews has helped improve yelp. While some slice of humanity exhibit those article mentioned qualities, there's also a review process that goes on the person reading the review. When I read a review I asses the likely educational level, their domain specific knowledge and the way they phrase their words. This then brings a 'reviewer rank' to the equation, so I automatically weight the reviews positive or negative comments appropriately. I think adding the developers voice adds an Interestimg dimension.