>>Google understands that, but they’ve (as usual) chosen an odd and poorly-considered mechanism of encouraging app devs to air dirty laundry in public, and burn

>>Google understands that, but they’ve (as usual) chosen an odd and poorly-considered mechanism of encouraging app devs to air dirty laundry in public, and burn out due to having an additional public support forum over which they have zero control. That’s horrible. Count me out. It is true that some developers may not be able to engage in a constructive conversation. It is also true that some other developers may not want this "additional public support forum". However, for other developers (and their current/potential customers), a 2-way conversation will work out much better than a 1-sided conversation (i.e. app store review) where the other party isn't able to respond Many developers are capable of providing a constructive reply to user reviews and imo Apple shouldn't deny them the chance to respond to a user review. I certainly wouldn't describe Google's attempt as odd and poorly considered.