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The problem is everyone thinks Data will give you the answer. Does returning to office increase productivity? How do you measure productivity? Let me tell you h
by firefoxd 2y ago
The problem is everyone thinks Data will give you the answer. Does returning to office increase productivity? How do you measure productivity? Let me tell you how we increased productivity by 19% last year.
Our VP aimed to increase productivity by 10%. The Jira team went to work. They studied our workflow, found some inefficiency in our ticket statuses, and reorganized. At the end of the year, we resolved many more tickets, gaining 71 days worth of work, or 19.5%. Celebration!
The data clearly shows the improvement. But what they ignored is that on the previous year, we built a system. On the next year, the one with their Jira improvements, we used the system. We resolved more tickets after because those were small bug fixes instead of large architecture efforts. Nothing to do with the new ticket statuses. The lesson was add more ticket statuses and it will make developers more efficient...
When we are asked to return to the office and there is push back, it is someone's job to come up with metrics that will measure productivity. They will probably measure ticket completion for on-site and off-site employees, completely ignoring the context of the work.