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I think that your responses to the reviews would only be seen by a fraction of unsatisfied users. Wouldn't it be much better to be able to inform your users via
by LinaLauneBaer 14y ago
I think that your responses to the reviews would only be seen by a fraction of unsatisfied users. Wouldn't it be much better to be able to inform your users via an unobtrusive push notification that Instagram is down and that hopefully everything will be working again in a couple of hours/days? This could prevent bad reviews in the first place and would be seen by more users. I am not saying that you should have built in something like this but what do you think about it - for your app and in general?
- terhechte 14y agoHey, absolutely, yes. It is something I should have implemented, and will implement in one of the next updates, but this doesn't help the users right now.
- LinaLauneBaer 14y agoThats true and I sympathize with you. I experienced something similar and I felt helpless and frustrated. By the way: I am really impressed by the screenshots of InstaDesk. Looks like a nice and polished app. Lets hope that everything works out fine...
- terhechte 14y agoThanks! Yeah, the earlier Instagram comes back online, the better. And I guess I learned a valuable lesson here; I need a way to directly address users. Btw. Nice user name, I loved the children's TV show when I was young :)
- LinaLauneBaer 14y agoActually the TV show is called Lila Laune Bär and not Lina Laune Bär. I don't know why I picked Lina instead...