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> Personally, I’ve always found it surprising that these massive companies, worth billions, rely on third-party tools like Zendesk instead of building their own
by Kwpolska 2y ago
> Personally, I’ve always found it surprising that these massive companies, worth billions, rely on third-party tools like Zendesk instead of building their own in-house ticketing systems.
Do you find it surprising that they use Microsoft Office too? Paying someone else to handle things like this is cheaper than paying developers and hosting a service like this.
- npsomaratna 2y agoI’d give the author a break-he’s just 15, after all. I was far less savvy at his age.
- zharknado 2y agoAgreed, I smiled a this line. Good reminder that you don’t have to be super experienced to have big insights and impact. And also that being brilliant doesn’t magically correlate with being knowledgeable. https://xkcd.com/1053 https://xkcd.com/1053