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> Plus Tesla still has trouble with parts and service. The company is twenty years old now. They should have that figured out. I think there's more nuance to t
by FireBeyond 2y ago
> Plus Tesla still has trouble with parts and service. The company is twenty years old now. They should have that figured out.
I think there's more nuance to this. It seems much more that, to Elon, every part sitting on a shelf for parts availability, repair and service is a part that's not on the production line going on a vehicle to increase the almighty quarterly numbers.
Tesla -could- solve this tomorrow, but the Boss Man doesn't care. He has your money, and he wants to sell you another one, not repair yours.
- TheAlchemist 2y agoThe reason he's doing it is that ... it costs a lot of money to provide adequate service for the millions of cars they sold. It's much cheaper to just not do it.
- nothercastle 2y agoService is a profit center idk why you wouldn’t focus on Selling parts and labor at 200-300% markup vs 10% car margins
- bravetraveler 2y agoAgreed. They've done the hard part, make and sell cars. Ride the gravy train. Money printer: someone at a service desk + small logistics problems. It's usually most optimal to stop fucking around. Gadget stores don't keep us nerds around for our winning personalities, everyone benefits from service.
- trog 2y agoI have heard so much about how electric cars are close to zero maintenance. I suspect they want to ride that wave as long as possible to further that perception.
- nothercastle 2y agoThat might be true but tire rotations and cabin air filter replacements are still high profit. I think it might be more that a large percentage of electric car repairs are for items covered under warranty so until there is a sizable used fleet outside of warranty they want to minimize claims by making it hard to do.
- Animats 2y agoCustomer service is so not Silicon Valley. It's surprising that Waymo is doing OK in a service business. All those cars have to be stored, recharged, and cleaned. Somewhere there's probably someone that didn't come from Google in charge of that.