If the sales pitch is that a product can help someone with a massive permanent disability, but there's no sort of long-term vision for after-sales service, that

If the sales pitch is that a product can help someone with a massive permanent disability, but there's no sort of long-term vision for after-sales service, that seems borderline scammy. You know going in that the customer will need to keep using it, and also that technical products sometimes break down and need repairs.