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I was a team lead on the Play Store frontend, and I was a developer on the internal meme platform Memegen. Both platforms suffered from the same thought process
by shaftway 2y ago
I was a team lead on the Play Store frontend, and I was a developer on the internal meme platform Memegen. Both platforms suffered from the same thought process:
"If we tell people exactly how they broke the rules, they'll use that information to try to circumvent our rules next time."
Often this takes the form of not even codifying the rules internally (if the rules aren't written down then people can't accidentally or intentionally leak them). And both processes used humans in the loop. Put these two things together and it's a recipe for arbitrary application of the rules.
I'm actually surprised he got an actual name associated with the emails. Earlier when working on something else I noticed a post on reddit complaining about something I worked on. I reached out privately to help the person and they publicly thanked me without redacting my email address. I ended up getting death threats for a Google product completely unrelated. Not unlike https://daniel.haxx.se/blog/2021/02/19/i-will-slaughter-you/ https://daniel.haxx.se/blog/2021/02/19/i-will-slaughter-you/