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As a Google shareholder, why should my company waste money on support?
by warkdarrior 2y ago
As a Google shareholder, why should my company waste money on support?
- piva00 2y agoBecause if it doesn't at some point the regulation hammer will come down on it, do you prefer your company to decide for itself how to approach customer support or do you prefer legislators to dictate how it should behave? That's the risk it takes, without support it will build up many similar cases to this one, until at some point the levee breaks and some legislator wanting to champion this issue as a cause will come for it. Or you can be short-sighted and see it as a waste, it's your choice. Notwithstanding the morality of it, of course, but since you are speaking financially I think we both know you don't care about that angle.