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This is the problem with these companies having so much power. I had my Amazon seller account banned over a decade ago for a single bad review. I believe it w

This is the problem with these companies having so much power. I had my Amazon seller account banned over a decade ago for a single bad review. I believe it was a competitor, because I had already refunded the customer and the negativity/review just didn't make sense. There was nobody to talk to and support just redirected me to an inbox that bounced. At time time, it destroyed my business that I had been building on the platform for five years and it took me some time to rebuild (in a different industry and not on anyone's platform). I finally got my account back a few months ago with no explanation.

adamc 2y ago
This is the kind of thing where some level of regulation might actually improve things.
- CM30 2y ago
  Hmm, perhaps the law should be that any business selling to the public has to provide a way to get human led support/contact someone at the company? Not sure how it'd work for companies whose entire purpose is "ultra cheap product/service without any guarantees" (like many unmanaged hosting providers), but it'd certainly force Google, Facebook, Amazon, etc to actually support their customers in some way or another.
  - DrillShopper 2y ago
    > Not sure how it'd work for companies whose entire purpose is "ultra cheap product/service without any guarantees" (like many unmanaged hosting providers) Hopefully the same way the law works for a company that won't pay above minimum wage - completely destroyed in the legal system. I'm sorry if your business plan doesn't conform with law. Perhaps you should focus on a business plan that does conform with the law.
  - glimshe 2y ago
    They should at least give companies a premium tier where human support is guaranteed. I suspect they think they are less likely to be sued if they offer no explanation
- willcipriano 2y ago
  We may also want to popularize the idea of not building you business with someone else's platform. If people were more skeptical of these firms in the last few decades they wouldn't have gotten off the ground in the first place.
tdeck 2y ago
It's hard to square this with the Amazon of today where sellers openly sell fake products or change the listing from one product to another and seem to face no consequences.
Have7878forever 2y ago
We need law to deal with thia lack of support. Google able to get away because they use bots instead of humans. Laws need to address this shortcoming or loopholes. Doing this will bring back jobs to USA (or at the very least imrpoves India and Phillipines call centers like good ol Dell days). We need companies to have support teams in place to address grievances within say 20 days. Failing to do so, companies get penalized 1% of what cuatomers losing calculated each day. Every 10th days cost extra 1% added to calculation. The penalty is capped at 10% of company market cap. You will see immediately Google having world class support and indirectly improves unemployment and affect real wage increase worldwide. Unfortunately, congress arent as smart as most eastern politicians.

adamc 2y ago

This is the kind of thing where some level of regulation might actually improve things.

CM30 2y ago
Hmm, perhaps the law should be that any business selling to the public has to provide a way to get human led support/contact someone at the company? Not sure how it'd work for companies whose entire purpose is "ultra cheap product/service without any guarantees" (like many unmanaged hosting providers), but it'd certainly force Google, Facebook, Amazon, etc to actually support their customers in some way or another.
- DrillShopper 2y ago
  > Not sure how it'd work for companies whose entire purpose is "ultra cheap product/service without any guarantees" (like many unmanaged hosting providers) Hopefully the same way the law works for a company that won't pay above minimum wage - completely destroyed in the legal system. I'm sorry if your business plan doesn't conform with law. Perhaps you should focus on a business plan that does conform with the law.
- glimshe 2y ago
  They should at least give companies a premium tier where human support is guaranteed. I suspect they think they are less likely to be sued if they offer no explanation
willcipriano 2y ago
We may also want to popularize the idea of not building you business with someone else's platform. If people were more skeptical of these firms in the last few decades they wouldn't have gotten off the ground in the first place.

tdeck 2y ago

It's hard to square this with the Amazon of today where sellers openly sell fake products or change the listing from one product to another and seem to face no consequences.

Have7878forever 2y ago

We need law to deal with thia lack of support. Google able to get away because they use bots instead of humans. Laws need to address this shortcoming or loopholes. Doing this will bring back jobs to USA (or at the very least imrpoves India and Phillipines call centers like good ol Dell days). We need companies to have support teams in place to address grievances within say 20 days. Failing to do so, companies get penalized 1% of what cuatomers losing calculated each day. Every 10th days cost extra 1% added to calculation. The penalty is capped at 10% of company market cap. You will see immediately Google having world class support and indirectly improves unemployment and affect real wage increase worldwide. Unfortunately, congress arent as smart as most eastern politicians.