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Then ask yourself a question - how big of a support you gonna provide ? I would limit support hours to an annual amount you can accept, and treat larger needs b
by novitzmann 2y ago
Then ask yourself a question - how big of a support you gonna provide ? I would limit support hours to an annual amount you can accept, and treat larger needs beyond that limit as a separate development work order. Prepare a well-done documentation with examples, so you can say - for your own peace of mind - that support covers things not described in the documentation.
- jainvivek 2y agoDue to nature of the product, most of the support is only needed during onboarding. Its pretty straightforward afterwards with full documentation available. I guess I am not being able to generate enough trust in prospects even after 14 days no-question-ask-refund policy.