http://movies.netflix.com/ http://movies.netflix.com/ or http://dvd.netflix.com/ http://dvd.netflix.com/ A question... what's the difference between free aws

http://movies.netflix.com/ http://movies.netflix.com/ or http://dvd.netflix.com/ http://dvd.netflix.com/ A question... what's the difference between free aws support for standard accounts and the highest paid level of support for aws? Free aws support is evasive and opaque on http://status.aws.amazon.com/ http://status.aws.amazon.com/ When you pay for support you get evasion and opacity on the phone and in person.