person_to_blame, you're preaching the wrong people. There are different ways to go about this. Have you looked into Root Cause Analysis[1]? The 5 Whys[2]? I tr

person_to_blame, you're preaching the wrong people. There are different ways to go about this. Have you looked into Root Cause Analysis[1]? The 5 Whys[2]? I truly can't believe someone in a leadership position is putting this type of example out to their team. If I worked for you, I would have been out the door as soon as you decided to keep this bullshit field. [1] http://en.wikipedia.org/wiki/Root_cause_analysis http://en.wikipedia.org/wiki/Root_cause_analysis [2] http://en.wikipedia.org/wiki/5_Whys http://en.wikipedia.org/wiki/5_Whys