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Yeah, this was my reaction... I wonder if they collect logs of how many people use the triple shift function. I do like GDS' focus on research and service desig
by crimsoneer 2y ago
Yeah, this was my reaction... I wonder if they collect logs of how many people use the triple shift function. I do like GDS' focus on research and service design, but this feels slighly over-engineered from that space.
- monkpit 2y agoThe logs are just noise without a way to prove the users’ intention to use the triple-shift feature for its intended purpose. Maybe you could normalize it by listening for triple-shift presses on all pages on the site (not just sensitive ones) and calling that a baseline of accidental events. But, how do we know that events in the baseline are truly accidental? What if users learned the behavior and tried using it on pages where it’s not implemented? There’s just no good way to get analytics on this feature without interviewing users somehow.