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For the latter, I try to be helpful as if they were the first type. Everyone sometimes forgets shit (myself included). Basically, if I can search the docs and f
by withinboredom 2y ago
For the latter, I try to be helpful as if they were the first type. Everyone sometimes forgets shit (myself included). Basically, if I can search the docs and find the answer immediately, I will just share that with them. If they keep being "forgetful" or time-wasting I will have a 1:1 with them to discuss the behavior ("don't take my kindness for weakness" type of thing). I will also have a 1:1 with their manager who's job is to deal with that sort of thing. This usually has the intended effect -- eventually removing them from the organization, or teaching them how to use search functions to solve problems themselves.
- Retric 2y agoThere’s also a 3rd option. When something is a critical priority leveraging other people’s time and expertise may be considered completely appropriate by the organization. As in not getting something fixed is costing 6+ figures per hour. Obviously the frequency of such events should be watched closely, but sometimes it’s a good idea to drop what you’re doing and get more directly involved.
- yuliyp 2y agoYeah there are lots of reasons to go into the warm case: in addition to genuine effort on the asker, urgency, criticality, or relationship building can all tip the balance.