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This. I've been fighting AT&T for awhile because they told the FCC (via their broadband maps [0]) that they supply fiber to my condo, so I bought it expecting t
by packetlost 2y ago
This. I've been fighting AT&T for awhile because they told the FCC (via their broadband maps [0]) that they supply fiber to my condo, so I bought it expecting to get fiber. Well when I finally go to set up internet service, they only offer 50/5 DSL service. Fortunately I can get cable that has usable down speeds but the up is substantially less than 50 with garbage routing.
I'm not very happy.
[0]: https://broadbandmap.fcc.gov/ https://broadbandmap.fcc.gov/
- dsissitka 2y agoI'm not sure if it's true but I've heard they take that very seriously. Have you filed a complaint with the FCC? Both times I had to do it things got sorted very quickly. https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Form-Descriptions-of-Complaint-Issues https://consumercomplaints.fcc.gov/hc/en-us/articles/1150022...
- packetlost 2y agoI actually did file a complaint, but the FCC rejected it for reasons that I were not communicated.
- silisili 2y agoGood luck. At one time I was experiencing high ping times and near non existent speed from ATT Fiber to Online.fr's network. I did 80% of the diagnostics for them and provided the details and of course a nudge as to what I felt the issue could be. It's extremely frustrating to be a networking person having to deal with home internet CS. To my surprise, it actually did get to their networking team who replied saying the peer was fine and try again. The problem with that was that it came 8 months later, long after I'd left the area and didn't even have service with them anymore.