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Except company A will eat company B’s lunch. CX is a competitive advantage. See Netflix vs cable TV or Uber vs taxis.
by mulmen 2y ago
Except company A will eat company B’s lunch. CX is a competitive advantage. See Netflix vs cable TV or Uber vs taxis.
- shiroiushi 2y agoUber won versus taxis because Uber provided a fraud-free experience, and the taxis were acting fraudulently. Uber would tell you how much a trip would cost, and let you pay for it through your phone (through your saved credit card); a taxi would drive in circles to run up the fare, perhaps even just turn off the taximeter altogether and make up a charge on the spot, and claim their credit-card reader is broken.