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When governments and related agencies implement this it is called no wrong door. I like it. It doesn't have to take any effort. When you hit reply on an email
by kqr 2y ago
When governments and related agencies implement this it is called no wrong door.
I like it. It doesn't have to take any effort. When you hit reply on an email sent to the wrong person, add the correct email to the field with recipients. That's it!
In something like Slack, you write the answer in the correct location for the question. That's it.
These are tiny changes that don't cost anything but can decrease friction a lot, because the nobody has to repeat themselves any time someone has gone through the wrong door.
- Narhem 2y ago[flagged]
- fudged71 2y agoI’d love to see a list of all these services-related best practices. Another one I saw recently was “computational kindness”
- bryanrasmussen 2y agohttps://lawsofux.com/postels-law/ https://lawsofux.com/postels-law/ is another, all somewhat circling around the same issues
- __float 2y agoIt's also been called that in a software engineering context[0], though it looks the post didn't get much traction on HN when it was submitted[1]. [0] https://lethain.com/no-wrong-doors/ https://lethain.com/no-wrong-doors/ [1] https://news.ycombinator.com/item?id=40450485 https://news.ycombinator.com/item?id=40450485
- jcoder 2y agoThat blog is simply saying the same thing as GP—that it’s a term from gov agencies, and musing about applying the same ideas in their work.
- __float 2y agoYes, I understand that. I was just pointing out someone else publicly made this connection, several months prior.
- deleted 2y ago[deleted]