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Email has surprising hurdles IMHO. For instance it means leaving the browser and have the default email client handling it. For some people it becomes a distra
by makeitdouble 2y ago
Email has surprising hurdles IMHO.
For instance it means leaving the browser and have the default email client handling it. For some people it becomes a distraction, for other they didn't even setup the default client so it's a setup screen and hey have to copy/paste the email to their gmail tab.
Other people actually don't want to give their email but will give a phone number, or their Twitter handle, a chat ID, or their address, or anything else really.
A form is more maintenance, but can be pretty beneficial to address a general public.
- sneak 2y agoThe browser is the email client for most everyone. For everyone else it’s the gmail app.
- carlosjobim 2y agoPeople who contact your business by e-mail or contact form are immensely much better customers than people who contact through a chat message or such. As a business you want to deal with e-mail customers and not WhatsApp/Messenger people, because 9 times out of 10, the chat people want an answer to a question and won't even say thanks after getting the answer and of course will never become actual customers.