I would never rely entirely on eBay. I am currently jousting with a scammer who I sold a MacBook Pro to and they returned one with a different serial number and

I would never rely entirely on eBay. I am currently jousting with a scammer who I sold a MacBook Pro to and they returned one with a different serial number and claim it was broken. They bought something working from me and returned their broken one intentionally. The buyer has perfect feedback as well because there is no recourse and you can't leave feedback for them any more so you can't even identify a scammer. Finding anyone at eBay who gives a crap about this past the tracking was updated to delivered to me is impossible even though apparently I'm covered for seller protection. I've called them a couple of times and I get the inevitable "thanks for being a loyal customer for more than 10 years speech" and then "we're sorry but there's nothing we can do". I have put over £150k through them in the last decade while emptying out two dead parents' houses which they dutifully took a 9-30% cut on. It is the ultimate automated and unregulated bureaucracy. I'm at the end of my tether on this so I closed my mule bank account which ebay uses and will deal with their appointed DCA instead who probably has better customer service.