Thanks for the feedback, hluska. I hear you...I've been in the same jobs and had no power. I was really trying to use this example to point out how companies ne

Thanks for the feedback, hluska. I hear you...I've been in the same jobs and had no power. I was really trying to use this example to point out how companies need to have a culture of actually solving problems rather than shrugging and saying "sorry". I do think it needs to happen at the company level, otherwise you're right...the dude at the coffee shop will do what is less likely to get him fired.